All orders are processed from Monday - Saturday. Please allow 1-2 business days for us to process your orders and an addition 7-12 business days for delivery.

You can track your order by visiting this link. Enter your order number or tracking number in the provided field to view the status of your shipment. Kindly allocate a period of 3 business days to receive your tracking number. In the case of orders to Australia, it is advisable to allow 5 business days due to the usual occurrence of delays in the issuance of tracking numbers.

Upon placing an order, you'll receive a confirmation email that includes your order number. Once your order has been fulfilled, you will receive another email with the tracking number. Please check your inbox as well as your spam/junk inbox in case these emails were misdirected.

If you haven't received an order confirmation or tracking number via email, firstly please check your spam/junk inbox. If you are still unable to locate this order confirmation or tracking number please reach out to our customer service team via the contact page. Please provide us with your name, the email used during the purchase, and any other relevant information to help locate your order.

If you are experiencing any difficulties with the tracking link, we kindly request that you allow a period of 3 to 5 business days for your tracking updates to be processed and made available. In the event that the issue persists, we recommend attempting the following troubleshooting steps: clearing your browser cache and cookies, or alternatively, using a different browser to access the tracking information. Our dedicated customer service team is also available to provide assistance and address any concerns you may have. Please feel free to contact us via the contact page, and we will be more than happy to assist you further.

Sometimes there can be delays in the tracking information being updated by the courier. If there has been no update for more than a 5 working days, please reach out to our customer support team via this link, and we'll investigate this further for you.

Acuum uses magnetic technology to gently open your nasal passages, improving airflow in a natural and healthy way, so you can breathe easier during any activity.

Yes, the magnetic strip is reusable, but the adhesive pads need to be replaced after each use. Refill packs are available for convenience.

Absolutely! Whether for workouts, daily tasks, or even better sleep, perfect for improving your breathing anytime.

If you struggle with snoring, restless sleep, waking up with a dry mouth, or want to enhance your workouts; give the Aluna nasal strip a try! For those those with a history of allergies, sinus issues, a deviated septum, or any condition that makes breathing a challenge, the Aluna strip could make a significant difference.

There are many factors that can cause snoring or difficulty sleeping, so we cant guarantee a one-size-fits-all solution. However, thousands have reported remarkable improvements while using the Aluna strips for sleep. Benefits include a significant reduction in snoring, deeper and more restful sleep. Always consult your doctor for medical advice. The Aluna nasal strip is not a replacement for medically-prescribed products. If you're considering using it in place of any current breathing aid, please check with your doctor first.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, in its original packaging, unopened or unused, and with the receipt or proof of purchase. To initiate a return, contact us via this link.

Should you encounter a defective, damaged, or incorrect item, we kindly request that you promptly reach out to us through the contact page. We will swiftly assess the matter and take necessary steps to rectify the situation to your satisfaction. You can reach us at this link.

Yes, certain types of items like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gasses, sale items, or gift cards cannot be returned. If you have any concerns about your specific item, please get in touch on this link.

Once we’ve received and inspected your problem, we'll notify you about the approval of your refund. You’ll be automatically refunded on your original payment method within 5 business days if approved. Please note it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since your refund approval, don't hesitate to get in touch with us at this link.

If you're experiencing issues with a package that's been marked as delivered but hasn't arrived, we apologize for any inconvenience and would like to help you resolve this situation. First, make sure to verify the delivery by checking if the package was mistakenly placed in a different location at your premises, or possibly left with a neighbor. Next, review the delivery status and details by using the provided tracking link. If your package hasn't been found within a specified date range, please contact us again for the next steps to dispute the order with the courier.